The lack of transparency in processes regarding the current processing status was a central challenge for employees, particularly in an environment with numerous parallel workflows. Uncertainty about duration, responsibilities, and processing methods frequently resulted in follow-up inquiries to the back office, significantly reducing efficiency and unnecessarily increasing workload. The goal was to make the processing status clear and traceable, driving targeted process optimization. As an IT service provider, we recognized that EDP solutions were essential for creating this transparency, easing communication, and sustainably improving service quality—ultimately boosting end-customer satisfaction.
These inefficiencies had far-reaching effects: lost revenue from delayed processing, dissatisfied customers due to a lack of updates, and an overburdened internal communication flow that consumed valuable working hours. Without measures to improve status transparency with EDP solutions, productivity risked further decline, as employees often had to manually track the status of individual tasks. Our mission was to use EDP optimization to make processing status visible in real time, significantly reduce inquiries, and establish lasting transparency in workflows to enable more efficient operations and improved service.
As an IT service provider, we began with a comprehensive analysis of all stakeholders, workflows, and systems to identify weaknesses and opportunities to improve transparency. We employed an agile Minimum Viable Product (MVP) approach to quickly make status information visible and drive process optimization in incremental steps. With IT-powered EDP solutions, we created a solid foundation for reducing inquiries and increasing efficiency by making the processing status accessible to all relevant parties. This approach allowed flexible, needs-based implementation while delivering early, measurable results.
Solution concepts were refined in close collaboration with core users such as team leaders and back-office staff to tailor transparency to practical requirements. Prototypes were developed, tested, and evaluated to optimally display processing status—using visual dashboards, status notifications, and real-time indicators. Through EDP optimization and IT service provider expertise, we selected a solution that not only made status fully transparent but also significantly enhanced service quality by improving traceability and responsiveness. This collaborative method ensured a practical status transparency improvement with IT-driven EDP solutions that was embraced by users and deployed effectively.
Our final solution is an innovative EDP platform that significantly improves workflow transparency through a clear and intuitive status display. Employees can check the processing status at any time and instantly see whether tasks are being handled manually, processed automatically, or are in a waiting queue—supported by color-coded status indicators and detailed activity logs. With EDP solutions, status is monitored in real time, which supports process optimization, reduces follow-up inquiries, and enables faster decision-making.
By providing a precise view of task status, employees can respond proactively, prioritize effectively, and focus on core responsibilities—sustainably boosting service quality. The status transparency improvement through EDP optimization offers a flexible platform that enhances efficiency and revenue by minimizing delays and better meeting customer expectations. The solution is scalable, ensuring it can optimize future processes and adapt to evolving requirements. With the successful introduction of greater status transparency through IT-driven EDP solutions, we increased productivity, reduced communication overhead, and improved customer satisfaction—fully achieving the project goal of optimizing workflows, reducing inquiries, and enhancing service quality.