A hospital network with numerous locations and complex IT systems faced the challenge of implementing efficient configuration management. The task was to transparently document the existing IT infrastructure, create a central overview of all configuration items (CIs), and ensure high data quality. In addition, regular changes and adjustments had to be documented in a traceable manner to ensure operational reliability and to meet audit and compliance requirements.
In order to successfully implement Configuration Management in the hospital network, a current state analysis of the existing IT infrastructure and processes was conducted. Based on this analysis, a comprehensive strategy was developed that included both technical and organizational measures. A central element of the project was the establishment of a Configuration Management Database (CMDB) as the core of the new system. This was designed to map all relevant IT assets, applications and services, while remaining scalable to meet future needs.
Awareness and training of the IT staff was also a key focus. They were actively involved in the development of the new process to ensure sustainable acceptance and compliance with the new standards. At the same time, clear processes and responsibilities for maintaining the CMDB were defined to ensure high data quality in the long term.
With the successful implementation of Configuration Management, the hospital network was able to create a centralized and transparent view of its IT landscape. This not only facilitates daily operations and troubleshooting, but also enables proactive IT resource planning. In addition, the central documentation of all configuration elements and changes has significantly improved auditability. The new process ensures sustainable optimization of IT operations and makes a significant contribution to increasing operational security across the entire network.